Technician App

System Overview

The ALEF 360 Technician App is a mobile field-service companion designed to help technicians execute, track, and complete work orders assigned from the ALEF 360 CAFM | CMMS platform. It provides a streamlined, day-focused interface that shows only what matters today, guiding technicians through a clear step-by-step workflow on site.

The app captures all job-related data—time, photos, inventory, measurements, notes, and client feedback—in a structured way, ensuring accurate SLA tracking, complete audit trails, and faster supervisor approvals.

Key Capabilities

Authenticate securely using CAFM platform credentials

View only assigned work orders, filtered for today by default

Receive push notifications for new or updated assignments

Filter, search, and view work orders in list or calendar view

Complete pre-start safety checklists before beginning work

Track time per asset with built-in timers

Capture before/after photos, add inventory, and log measurements

Record temporary restorations when issues are partially resolved

Collect customer satisfaction ratings, feedback, and signatures

Create linked work orders for follow-up or revisit jobs

All data is synchronized to the ALEF 360 CAFM | CMMS backend, supporting accurate SLA tracking, audit trails, and supervisor approvals.

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Work Order Lifecycle

The Technician App guides users through a structured workflow from assignment to completion:

Pending→Awaiting→Enroute→On Site→In Progress→On Hold→Completed→Closed

Status	Description
Pending	Work order assigned but not yet accepted by technician
Awaiting	Accepted and ready to start
Enroute	Technician travelling to site
On Site	Technician has arrived at location
In Progress	Active work being performed
On Hold	Work paused (waiting for parts, approvals, etc.)
Completed	Work finished, pending supervisor review
Closed	Fully closed with all approvals

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Quick Start Guide

• Receive Login Credentials
  Your administrator creates a technician account in ALEF 360 CAFM | CMMS and shares your username and password. Site access, contract mapping, and permissions are configured centrally.

• Sign In to the App
  Open the Technician App, enter your credentials, and tap Login to access the Home dashboard.

• Review Today's Work Orders
  The Home screen displays work orders assigned to you and filtered for today. Check the In Progress and Awaiting panels to prioritize your tasks.

• Accept and Start a Work Order
  From Assigned → Pending, tap Accept to move the work order to Awaiting. Then tap Start and indicate if you're travelling or already on site.

• Execute Work On Site
  Complete safety checklists, start asset timers, capture before photos, add inventory items, record measurements, and document your work.

• Complete the Work Order
  Tap End to open the completion flow. Record symptoms, root causes, capture after photos, collect customer feedback and signature, then submit.

• Log Out When Finished
  Open the Profile section and tap Log out to end your session securely.

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Module Guide

Login & Authentication

Secure sign-in, session management, and logout procedures.

View Module →

Home Dashboard

Daily overview, status summary, QR scanning, and notifications.

View Module →

Work Orders

Accept, execute, and manage assigned work orders through their lifecycle.

View Module →

Create Work Order

Generate new work orders directly from the field.

View Module →

Completing Work Orders

End flow, service reports, customer feedback, and signatures.

View Module →

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Persona Use Cases

Field Technician

• Reviews today's work orders immediately after logging in
• Follows the guided workflow: safety checklists, timers, before/after images
• Uses push notifications to stay updated on new assignments
• Captures customer feedback and signatures for accountability
• Uses Temporary Restoration when parts are unavailable

Supervisor / FM Manager

• Monitors technician workload and SLA performance
• Reviews service reports and validates temporary restorations
• Uses Timeline and Status tabs to investigate delays

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Key Notes

Day-Focused Workflow

The app intentionally displays only today's work orders by default, reducing noise and helping technicians focus on immediate priorities. Use the calendar view or filters to access historical or future tasks when needed.

Platform-Driven Access Control

All login credentials, roles, permissions, and site/contract access are centrally managed in the ALEF 360 CAFM | CMMS platform. Technicians only see work orders and locations they are authorized to access.

Guided Execution & SLA Alignment

The step-by-step workflow ensures technicians capture every action needed for accurate SLA tracking. Timely status updates (Accept, Enroute, On Site, Start, Complete) prevent breaches and maintain service transparency.

Operational Best Practices

• Review today's work orders immediately after logging in to plan your day
• Use push notifications and the Pending → Awaiting → In Progress structure to understand which tasks need immediate action
• Follow the full workflow—safety checklists, timers, before/after images—for quality and compliance
• Capture accurate customer feedback and signatures to streamline supervisor approvals
• Use Temporary Restoration only when a partial fix is done and ensure revisit creation is triggered